The importance of telecom management
There are some ways to start a reflection about the importance of telecom management, but the best of them focus on the current dilemmas that the area is facing and also on the opportunities that are forming in the near future to solve them and bring more efficiency to their results.
In the latter case, the novelties and trends in the market are moved at an incredible speed. In Teleco Brasil’s consulting data, for example, it is estimated that the number of connections using 4G will exceed 100 million. the estimate was that in 2019, 91% of mobile lines already had broadband access.
All this accompanies the latest revolution, also called Digital
Transformation, which, while it brings new opportunities and solutions for companies, also requires that their cost management be more efficient and strategic, after all, to invest, you need to have resources, and to grow, you need a lean and functional model. With the telecom area it would be no different.
Therefore, we brought to this post an overview of the fundamentals of telecom management, what benefits it brings to the business and what strategies are bringing better returns for organizations.
After all, why do telecom management?
Telecom management is complex and can vary according to the needs of each company, but briefly, we can say that it deals with the creation and management of telecommunication systems of a business, ensuring that it contributes to internal processes, relationship with customers, partners and market efficiently.
Among its areas of operation, we can also point out the identification and resolution of problems related to internal and external communication of the company:
- keep the telecommunication infrastructure functional, repairing and modernizing the systems and equipment so that they keep up with the evolution and needs of other areas of the business;
- monitor trends and innovations in telecommunications to assess their compatibility with the business, investigate whether their adoptions can bring improvements in quality and cost reduction for the company;
- constantly audit current telecommunications service contracts, ensuring better payment conditions, price and benefits for internal users;
- develop and inspect a policy for the use of the company’s telecommunications system, ensuring that employees are also responsible and contribute so that telephone expenses and other solutions do not affect business results;
- analyze and manage other telephony solutions, such as VoIP telephony, Voice mail, fiber optic cabling in the company’s infrastructure, internet, etc.
Thus, assuming all these responsibilities, keeping the proportions of each company infrastructure, telecom management is strategic, provides important contribution to business competitiveness, quality relationship with customers, and, in particular, reduction of telephone costs.
In a practical way, a telecom management allows the company to make investments in communication solutions that ensure that its representatives in various areas relate to customers, partners, government entities and suppliers with quality and a good cost-benefit.
It is clear that if the company provides an efficient communication system, it ensures that all its areas perform their functions with telephony and internet resources as differentials that optimize their tasks.
The effects go from the concrete fact of allowing a communication to be concluded, as well as providing a contact experience in the way the company needs. Some Brazilian regions, for example, cannot be reached by conventional telephony, and VoIP, in these cases, guarantees its successful completion.
But, there are other benefits that deserve to be highlighted, such as those listed in the next topic.
What are the benefits of telecom management?
Telephony solutions, as can be concluded, enable simple business processes or are strategic to the point of ensuring a connection that was not possible before, or was very expensive, as in the case of international calls.
That is, even if they are not directly connected to the end of the business, they are fundamental for its success. A company that wants to internationalize its business needs telephony solutions compatible with its new demand, but that its expenses do not make the project impossible.
Thus, its management must be fully aligned with its purposes and planning so that other benefits are realized.
One of these benefits, no doubt, is the reduction of costs and undue expenses with the company’s telecommunications.
With the telecom management service, for example, it is possible to map all the costs and expenses of your communication devices and equipment, and from their analysis, optimize expenses and propose savings.
A systematized process of analysis, verification of collections of each sector of the company and allocation of expenses in the appropriate cost centers, for example, allows to identify which points are accumulating greater expenses, paying fees and fines for missed deadlines.
In some cases, after identifying the real needs of use of the company, settings such as buying or not mobile lines or renting smartphones, can be ventilated and better studied.
Agility in cost control audits
With the routine and deadlines companies need to meet, the time to register charges and make the conference before payments is usually short. With this, validation and possible contestations, which in some cases are made manually, can be compromised.
That is, first the payment is made and then the verification of the validity of the collections, if they are in accordance with the policies of use of the telecommunication resources by the employees, or even within what the contracts with the operators govern.