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The Internet and mobile devices are transforming telecommunication. With the increase in users of notebooks, smartphones, computers and tablets, the telecommunications service provider industry has felt the impact of a demand that demands flexibility and agility.

We are living a period of new model in information exchange, where telephony and SMS services have been left behind giving room for messages, audios and video calls, which calls for urgent changes in operations, infrastructure and customer experience in telecom service providers.

Industry challenges of telecom providers

New technological behavior

Mobile technology has intensified mobility, agility and availability for the most different activities, creating a mobile world that needs networks that cover the different platforms and innovate with new technologies.

Unfortunately, the telecommunications sector cannot keep up with and innovate at the same speed as mobile technologies, because it is a sector that needs to plan the infrastructure to carry out operations and train professionals to promote innovation.

Impact of COVID-19

As the telecommunication goal of the future is to provide quality connections and large-scale expansion for all users, mobile technologies have already left marks of increasingly real innovation, especially during the crisis scenario caused by COVID-19, which increased the use of mobile technology even more.

Today the main demand for telecommunications is a faster Internet, as mobile devices transmit, create and inform in real time needing networks to serve connections faster and with higher quality. Living a global pandemic and with the need to perform several activities online, consumers do not tolerate more services that damage the speed or inactivate their connection, pressing telecom service providers to improvements.

Trends for telecommunication from the coming years on

The biggest challenge in the telecom sector will be to expand and innovate operations and to cover all user demand. Thanks to the rapid modernization of various technologies this is already happening. We present two of the biggest trends for telecom service providers in the very near future.

Big Data

The telecommunications sector already handles a large volume of data and this will only increase further in the future with the expansion of internet access and the increased use of mobile technologies. Therefore, to continue offering services and automating the work, telecom service providers will need to transform their business models, their operating procedures, and of course, deploy new technologies such as Big Data.

Big Data not only automates the collection and management of a large volume of data, but also transforms the customer experience – a current need in the face of changing consumer behavior extremely dependent on personalized service to telecom services.


Of course, we couldn’t help but talk about the much talked about 5G. After the last four generations of innovative wireless internet, the 5G network will completely change the way technology is consumed, from the internet to the relationship with mobile devices.

In order to meet the growing demand of people increasingly connected, the main goal is high-speed connectivity. To have an idea, the 5G download speed will be 20 times faster than the current 4G network. However, 5G will not only allow faster connections, it will also stimulate and allow interconnection; another future concept: Internet of Things. In other words, the interconnection of technological devices capable of completely impacting operations.

Companies will be increasingly present in the digital world and will need tools and solutions that keep them productive, intelligent and flexible. And there lies the future of networks: the fifth generation with higher bandwidth, coverage of more devices and improved latency.